Reliable IT support, end to end.
Dedicated IT professional with 4+ years of hands-on experience delivering reliable technical support across dynamic, fast-paced environments. I diagnose and resolve complex hardware, software, and network issues while keeping service quality high for 50+ end-users — with proven expertise in POS systems, infrastructure maintenance, Active Directory administration, and IT asset management.
Fast resolution
Calm under pressure — I troubleshoot methodically and reduce average incident resolution time.
User-first support
Clear communication with non-technical staff, both remote and on-site, to keep everyone productive.
Security-minded
Access control, backups, security protocols, and cybersecurity awareness training for teams.
Always learning
Currently pursuing a BSc in Computer Science & Engineering while working full-time.
Areas of expertise
From a single workstation to multi-site retail infrastructure — here's where I add value.
Technical Support
End-to-end hardware, software, and OS troubleshooting for staff with minimal downtime.
Networking
Wi-Fi, routers, switches, and VPN setup plus monitoring across multiple locations.
POS Systems
Support for cash registers, receipt printers, and monitors in live retail operations.
Hardware & Repair
PC assembly, peripheral configuration, server maintenance, and deployments.
Admin & Security
Active Directory, user accounts, access permissions, backups, and security protocols.
Asset Management
Inventory of 100+ IT assets, lifecycle tracking, and ticketing/incident documentation.
Work experience
A track record across retail, infrastructure, and end-user support.
- Rejoined the organisation in the same specialist role following a period at HEBS retail operations.
- Deliver technical support for hardware, software, and networking issues across the organisation.
- Manage IT inventory of 100+ assets and maintain security protocols across deployed devices.
- Provide remote and on-site support to internal staff, ensuring minimal downtime.
- Provided technical support for POS systems including cash registers, receipt printers, and monitors.
- Troubleshot and resolved network issues across Wi-Fi, routers, and switches for retail operations.
- Installed, configured, and maintained computers and peripheral IT equipment across store locations.
- Logged and documented technical incidents; coordinated with the central IT team on escalations.
- Delivered daily technical support for hardware, software, and networking issues across the organisation.
- Configured and deployed 40+ user devices, printers, and servers; maintained security protocols.
- Performed regular data backups and managed IT inventory of 100+ assets.
- Provided remote and on-site support, significantly reducing average incident resolution time.
- Supported 50+ users across departments with hardware, software, and network infrastructure needs.
- Created and managed user accounts and access permissions in line with security policies.
- Conducted cybersecurity awareness training for staff on best practices and safe tech usage.
- Maintained the full IT equipment inventory and assisted in network monitoring tasks.
Technical skills
The systems and tools I work with every day, plus the soft skills behind them.
📶 Core Proficiency
🤝 Soft Skills
🧰 Technologies & Tools
Education & languages
Foundations, communication, and the strengths I bring to a team.
Core modules: Networking, Operating Systems, Cybersecurity, Databases, Web Development, Programming.
🗣️ Languages
⭐ Strengths
Let's work together
Open to IT support, help desk, and technician opportunities. Fastest reply via WhatsApp or email.
Ready when you are.
Whether it's a help-desk role, on-site support, or infrastructure work — I'd love to hear about it.
besmir@besmirberisha.tech 📱WhatsApp / Phone
+383 43 903 818 LinkedIn
besmir-berisha ⬇Résumé
Download PDF 📍Location
Prishtinë, Kosovo